FAQs

Frequently Asked Questions

Do I need an appointment?

If your pet needs emergency care, you can call or just come in. We are here for your pet 24/7.
If you are coming for a regular routine or check up, please book an appointment.

Do I need a referral?

No.

When can I come for grooming?

Please call to arrange an appointment.

What if I need to cancel my appointment or if I am late?

Please let us know as soon as you can if you are not going to be on time for your appointment and our staff will do their best to accommodate your needs.

What will happen if my pet needs hospitalization?

Your pet will receive the care it needs by our veterinarians and our technicians who will update you with your pets progress. You can also call to arrange a visit during your pet’s hospitalization.

Is it okay to give my pet Tylenol or Advil?

NO. Tylenol contains the active ingredient acetaminophen and Advil contains Ibuprofen, both of which should never be administered to cats or dogs.

Why is veterinary care for my pet(s) so expensive?

Relatively speaking, veterinary care is a great value! The cost of veterinary care has risen very little over the last 20 to 30 years, especially when compared to the cost of human health care or almost any other services. Veterinary fees are a reflection of the costs of maintaining suitable facilities, equipment and support personnel to provide the level of care that is expected in animal medicine today. Remember, too, the original cost of the animal has no bearing on the cost of services delivered. Annual veterinary care is a cost that should be factored into the decision to own a pet.

I’ve heard that there may be pet health insurance available. Is my pet eligible and what is covered?

Third party health insurance is available for pets. As with human health insurance, different companies offer various levels of coverage which have a wide range of deductibles and premiums. There are also certain restrictions on which conditions, injuries and procedures are covered.

May I have a tour of the Hospital?

Absolutely! We welcome the opportunity to show you all areas of the Hospital. For a tour of our facilities please Contact Us or drop by anytime. Photos of our hospital can also be found by clicking on the ‘Virtual Tour’ section of this website.

Your Pet Means A World To You

We Are Here to Keep Your Pet Healthy.

Call Us to book an appointment Today

Emergency

(416) 888-7084


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